Dagenham Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Dagenham Man And Van provides moving, transport, lifting, loading, and related services within the UK. By making a booking, the customer agrees to be bound by these terms in full. They apply to all standard and bespoke bookings unless we confirm otherwise in writing. Throughout this document, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer making the booking or receiving the service.

These terms are intended to give clarity on how a man and van service in Dagenham operates, including the booking process, payment obligations, cancellations, liability limits, and waste handling responsibilities. They are written to support lawful, fair, and transparent service delivery. If any part of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the fullest extent permitted.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you are booking on behalf of another person or business, you warrant that you have authority to do so. For the avoidance of doubt, these terms apply whether the service is used for domestic, commercial, or mixed-purpose transport.

1. Booking Process

A booking is only confirmed once we have accepted your request and, where applicable, received any required deposit or advance payment. Requests may be made by phone, email, online form, or other approved channels. Any quotation given before booking is based on the information you provide, including access conditions, volume of items, distance, time requirements, and any special handling needs. If the details change before the service takes place, the quotation may be revised.

It is your responsibility to provide accurate and complete information at the time of booking. This includes the pickup and delivery addresses, property access details, floor levels, parking restrictions, item dimensions, item weight, and whether any items require dismantling, wrapping, or specialist care. If our team arrives and the job differs materially from the description provided, we may adjust the price, amend the service scope, or, where necessary, refuse to proceed on safety or practical grounds.

We may ask for photographs, an inventory list, or additional information before confirming the job. This helps us assess the resources, vehicle size, and staffing required for your man and van hire. We reserve the right to decline any booking that would, in our reasonable opinion, be unsafe, unlawful, beyond our capacity, or unsuitable for the vehicle and crew allocated.

Service times and attendance

Estimated arrival times are given in good faith, but they are not guaranteed time slots unless expressly stated. Delays may occur because of traffic, weather, breakdown, loading issues, or circumstances outside our control. We will aim to keep you informed where possible, but we are not liable for delay caused by events beyond our reasonable control. If you are not present at the agreed time and place, or if access is not available, we may treat the job as a cancellation or waiting-time charge may apply.

2. Payments

Unless agreed otherwise, payment is due on completion of the service, before unloading ends, or prior to the goods being released, depending on the nature of the booking. We may require a deposit for larger jobs, long-distance moves, short-notice bookings, or services involving subcontracted resources. Any deposit paid secures the booking and may be non-refundable in the circumstances described in the cancellation section.

Prices may be provided as fixed quotes, estimated rates, hourly charges, or combinations of these. Estimates are based on the details available at the time of quoting and may change if the scope of work changes. Additional charges may apply for waiting time, congestion, additional labour, parking costs, congestion-related delays, extra stops, stair carries, long carries, heavy items, disposal fees, or work outside standard hours, where these are not already included in the quoted price.

All amounts must be paid in full without deduction, set-off, or counterclaim unless we have agreed otherwise in writing or a court has ordered a different arrangement. If payment is made by bank transfer, it must clear before the service is deemed fully settled. We may suspend, retain, or withhold delivery of goods until outstanding sums are paid, to the extent permitted by law.

Late payment may result in reasonable interest, recovery costs, or administrative fees being applied where lawful. If a payment is reversed, declined, or disputed after the job is completed, you remain liable for the full amount and any associated costs. We reserve the right to recover unpaid sums through lawful debt recovery methods.

3. Cancellations, Amendments, and Waiting

You may cancel or amend a booking by giving us reasonable notice. Cancellation charges may apply depending on how much notice is provided, whether we have already allocated staff and vehicles, and whether work has begun. The closer the cancellation is to the scheduled time, the greater the charge may be, including loss of deposit or a proportion of the total fee. If the job has already started, you may be charged for the time, labour, and mileage already incurred.

We may cancel or reschedule a booking if we are unable to perform the service due to illness, vehicle failure, unsafe conditions, severe weather, legal restrictions, or events beyond our control. Where possible, we will offer an alternative date or reasonable substitute arrangement. We will not be liable for any indirect loss arising from a cancellation that is required because performance would be unsafe, unlawful, or impossible.

If we arrive and are unable to proceed because access is blocked, items are not ready, incorrect information was provided, or you are unavailable, we may charge for wasted attendance, waiting time, or a minimum call-out fee. A reasonable waiting period may be allowed at our discretion, but we are not obliged to wait indefinitely. If keys, permits, parking spaces, or building access are required, these must be arranged in advance by you unless we have expressly agreed to manage them.

4. Liability and Customer Responsibilities

You are responsible for ensuring that all items are adequately packed, secured, and suitable for transport unless our quotation includes packing or protective services. Fragile items, antiques, glass, electronics, artwork, and high-value belongings should be declared in advance. We may refuse to transport certain items unless they are suitably protected or unless we have agreed special handling conditions. You must also ensure that items are legal to transport and do not contain prohibited contents.

Our team will take reasonable care when handling your belongings, property, and premises. However, our liability is limited to direct loss or damage caused by our negligence and subject to the exclusions in these terms. We are not responsible for pre-existing damage, wear and tear, hidden defects, insufficient packaging, or damage arising from items being unstable, overfilled, inadequately secured, or unsuitable for transport. Where you pack your own goods, you accept responsibility for the adequacy of packing unless damage is caused by our proven negligence during handling.

We are not liable for indirect or consequential losses, including loss of profit, missed deadlines, loss of business opportunity, emotional distress, or any loss arising from third-party actions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Property protection is the customer’s responsibility where access is tight or where risks are obvious. You should protect floors, walls, lifts, stairs, and door frames if special care is needed and no protective service has been included. If we are asked to remove footwear, use covers, or follow building rules, you must inform us beforehand. We may suspend work if conditions are unsafe or if instructions would require us to act unlawfully or unsafely.

5. Waste Regulations and Prohibited Materials

If the service includes disposal, clearance, or removal of unwanted items, you must tell us in advance what is to be taken away. Waste handling is subject to UK environmental law and any relevant local authority requirements. We will only transport or dispose of waste in accordance with applicable regulations. You must not present us with hazardous, infectious, illegal, explosive, or contaminated waste unless we have expressly agreed and are legally permitted to handle it.

Examples of prohibited or restricted materials may include asbestos, chemicals, paint in bulk, gas cylinders, oils, solvents, clinical waste, sharps, batteries in large quantities, and electrical goods requiring specialist disposal. If prohibited material is discovered during loading or unloading, we may stop the work, isolate the item, or remove it only where lawful and safe to do so. Any additional costs caused by misdeclared waste, sorting, extra disposal charges, or missed waste classification may be charged to you.

Where waste transfer is involved, you may be asked to confirm ownership, origin, and description of the items. We may issue or retain waste transfer documentation where required by law. You must not ask us to dispose of items in a way that breaches environmental rules or licensing requirements. If we believe a load contains illegal waste or presents a risk to health, safety, or compliance, we reserve the right to refuse collection or report the matter to the appropriate authorities where legally required.

6. Service Standards, Access, and Safety

We will perform the service with reasonable skill and care, using suitable vehicles and trained personnel. You must ensure that the access route, parking, and loading conditions are safe and reasonably clear. If items require dismantling, reassembly, lifting equipment, or more than standard manpower, this should be agreed in advance. If additional labour is needed on the day, further charges may apply.

For health and safety reasons, our team may refuse to carry out tasks that involve unacceptable risk, including excessive manual handling, unstable loads, dangerous access, or exposure to harmful substances. We may also decline to move items through windows, over balconies, or via routes that we consider unsafe. Any instructions from you that conflict with safe working practices will not be followed.

Where assembly, disassembly, or positioning is included, we will use reasonable care but cannot guarantee that pre-existing fittings, old furniture, or worn fixtures will withstand normal handling. You should disconnect appliances, secure doors, drain liquids, and remove personal items before the service begins unless we have agreed otherwise. We are not responsible for lost items left inside drawers, cupboards, or concealed compartments unless loss is caused by our negligence and the items were clearly identified to us.

7. Claims, Complaints, and Damage Reporting

If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should provide details of the item, the nature of the loss, supporting photographs where available, and any other information we reasonably request. Failure to report a problem promptly may affect our ability to investigate and may limit any remedy.

Where a valid claim is established, our liability will be limited, at our option, to repair, replacement, or a monetary amount representing the reasonable cost of direct loss, subject to any agreed cap and these terms. Any claim is subject to proof that the damage was caused by our negligence and not by pre-existing condition, insufficient packing, or an excluded event. We may inspect damaged goods and request independent evidence before reaching a decision.

Nothing in this section affects your statutory rights as a consumer where applicable. If you are a business customer, you acknowledge that you are relying on your own judgment and that any business-to-business claim is subject to the limitations and exclusions in these terms to the fullest extent permitted by law.

8. Force Majeure, Assignment, and General Provisions

We are not liable for delay or failure to perform where the cause is outside our reasonable control. This includes, without limitation, extreme weather, road closures, traffic incidents, strikes, fuel shortages, public emergencies, government restrictions, civil unrest, fire, flood, or failure of third-party services. In such circumstances we may suspend the booking, rearrange the service, or cancel without liability for consequential losses.

You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign or subcontract any part of the service to suitably qualified persons, provided this does not materially reduce the standard of service. Any waiver of a breach must be in writing and will apply only to the specific instance stated.

If any provision of these terms is held invalid or unenforceable, that provision will be severed or modified to the minimum extent necessary, and the remaining terms will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer resident in Scotland or Northern Ireland, you may benefit from certain rights and local jurisdiction rules that cannot be excluded by contract.

By using Dagenham Man And Van, you agree that the relationship between us is governed by UK law and that any disputes will be resolved in accordance with the applicable legal framework. These terms form the complete agreement between the parties in relation to the service, replacing any prior discussions or understandings unless expressly incorporated in writing.

End of Terms and Conditions. Please retain this document for your records, as it describes the basis upon which your man and van service is supplied and the responsibilities that apply to both parties.