Privacy Policy

Dagenham Man and Van Privacy Policy

This Privacy Policy explains how Dagenham Man and Van collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all customers and service users in the Dagenham area who contact us, request a quote, make a booking or otherwise use our man and van services.

We are committed to protecting your privacy and handling your personal information in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Personal Data We Collect

We collect and process personal data that you provide to us directly or that arises from your use of our services. This may include the following categories of data.

Identification and contact details, such as name, address, service address, phone number and basic contact preferences.

Booking and service details, such as pick-up and delivery addresses, access instructions, date and time of your move or transport, inventory notes and any special requirements you tell us about.

Billing and transaction data, such as the amount charged for services, payment status, basic invoicing information and records of refunds where applicable. We do not store full payment card details; these are handled by our payment service provider.

Communication records, such as your enquiries, quotes, messages, complaints, feedback and any correspondence related to your booking or our services.

Technical and usage information, which may include basic device or browser information and general usage data associated with online enquiries or quote forms, where applicable. This is used to help us understand and improve how people access our services.

How We Use Your Personal Data

We use your personal data only for specified, explicit and legitimate purposes and do not process it in ways that are incompatible with those purposes. We may use your information for the following purposes.

To provide and manage our services, including handling enquiries, providing quotes, confirming bookings, planning and carrying out your move or delivery and managing follow up communications.

To manage our relationship with you, including responding to your questions, updating you about service changes or delays and handling complaints or feedback.

To process payments and accounting, including issuing invoices, recording transactions, processing refunds and meeting our financial and tax obligations.

To improve our services, including monitoring service quality, training staff and reviewing how customers use our services so we can make improvements.

To meet legal and regulatory obligations, including record-keeping, responding to lawful requests from authorities and maintaining appropriate business records.

To protect our legitimate interests, such as preventing and detecting fraud, protecting our business, handling disputes and ensuring the safety and security of our staff and vehicles.

Lawful Basis for Processing

We rely on different lawful bases under the UK GDPR depending on the specific purpose for which we process your personal data.

Contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes taking steps at your request before you make a booking, such as providing quotes, and fulfilling the services you have requested.

Legal obligation. We process certain data to comply with legal and regulatory requirements, including tax, accounting and record retention laws.

Legitimate interests. We process personal data to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. These include managing our business, improving our services, protecting against fraud and handling queries and disputes.

Consent. In limited cases, we may rely on your consent, for example if we wish to send you certain forms of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided with that communication.

Data Retention

We keep personal data for no longer than is necessary for the purposes for which it was collected. The length of time we retain data depends on our relationship with you and on legal, accounting and reporting requirements.

For most customer records, we retain personal data for a period that allows us to respond to queries about completed jobs, manage any disputes or claims and comply with tax and bookkeeping obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Where we have processed data based solely on your consent and there is no other lawful basis to retain it, we will erase that data when you withdraw your consent or when it is no longer needed for the stated purpose.

Data Sharing and Processors

We do not sell your personal data. We may share your information with third parties only where it is necessary, lawful and subject to appropriate safeguards.

Service providers and processors. We may use professional service providers to support the operation of our business, for example payment processing providers, accounting and bookkeeping services, information technology and communication providers and secure data storage services. These providers act as processors and are contractually required to keep your data confidential and to process it only on our documented instructions.

Drivers and operational staff. Limited personal information necessary to complete your service, such as your name, contact details and service addresses, will be shared with drivers and operational staff who are carrying out your booking.

Professional advisers and authorities. We may share data with advisers such as accountants, insurers or legal professionals, and with regulators or law enforcement bodies where this is required by law or necessary to establish, exercise or defend legal claims.

Business transfers. In the event of a sale, restructuring or similar change to our business, your personal data may be transferred as part of that transaction, subject to continued protection in line with this Privacy Policy and applicable law.

International Transfers

Where we use service providers that store or process data outside the United Kingdom, we will ensure that appropriate safeguards are in place. These may include using providers located in countries that have been recognised as offering an adequate level of data protection, or implementing standard contractual clauses or equivalent safeguards approved under data protection law.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to personnel who have a genuine business need to know it, using secure systems for data storage where appropriate and applying reasonable physical and administrative safeguards.

While we take reasonable steps to protect your personal data, no system can be completely secure. You are responsible for ensuring that any personal information you send to us is transmitted securely and that you take reasonable care when sharing your details with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Dagenham Man and Van customers in the area, subject to certain limitations and exemptions in the law.

Right of access. You have the right to ask for confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue processing it.

Right to restriction. You may ask us to restrict the processing of your personal data in specific situations, such as where you contest its accuracy or object to our processing and we are considering your request.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it is transmitted to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make significant changes, we will take reasonable steps to inform you. The most current version of this Privacy Policy will apply to our processing of your personal data.