Terms and Conditions

Dagenham Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Dagenham Man and Van provides removal, man and van, transport and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer means the person, company or organisation that requests or pays for the services.

We, us, our means Dagenham Man and Van.

Services means any removal, man and van, transport, loading, unloading, packing, storage, waste carriage, or related services that we agree to provide.

Booking means a confirmed request for services for a specified date, time, vehicle size, staffing level and location.

Goods means the items, belongings, furniture, equipment and other property that we are asked to move, handle, store or dispose of.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, typically within a defined service area, with additional arrangements possible for longer distance moves across the UK. Our services can include loading, transportation, unloading, internal moves and, if agreed in advance, basic packing and furniture assembly or disassembly.

The precise scope of services for each booking will be set out in our confirmation message or quotation. Only those services specifically agreed by us form part of the contract. Any additional services requested on the day are subject to availability of time, staff and vehicles, and may incur extra charges.

3. Booking Process

3.1 Initial enquiry

You may contact us to request a quotation or estimated price. Quotations may be based on information you provide about the collection and delivery addresses, access conditions, parking, number of floors, size and type of property, quantity and type of goods, and any special requirements.

3.2 Accuracy of information

You are responsible for ensuring that all information provided to us is accurate and complete. If we arrive and find that the job is significantly different from what has been described, we reserve the right to amend the price, adapt the service, or refuse to carry out part or all of the work. Additional charges may apply in such circumstances.

3.3 Confirmation of booking

A booking is only confirmed when we have accepted your request and provided a confirmation. We may request a deposit or prepayment as part of the booking process. Provisional dates or quotations do not constitute a confirmed booking and are subject to availability.

3.4 Changes to your booking

If you need to make changes to the date, time, addresses, access arrangements, size or scope of the service, you must notify us as soon as possible. Changes are subject to availability and may result in an adjustment to the price. In some cases, changes may be treated as a cancellation and rebooking, depending on the notice given.

4. Pricing and Payment

4.1 Pricing basis

Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, depending on the nature of the job. Factors influencing the price can include distance, time, number of staff, vehicle size, access issues, number of floors, heavy or bulky items, waiting time and any additional services requested.

4.2 Deposits and prepayments

We may require a deposit or full prepayment to secure a booking. Any deposit amount and payment schedule will be stated at the time of booking. Deposits are subject to the cancellation terms set out in these conditions.

4.3 Payment methods

Accepted payment methods will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due no later than upon completion of the service on the day of the move. For commercial customers, we may extend credit terms by prior agreement only.

4.4 Late payment

If payment is not made when due, we may charge reasonable late payment fees and interest as permitted by law. We also reserve the right to withhold goods, suspend services, or retain items in our possession until payment in full has been received.

4.5 Additional charges

Extra charges may apply for waiting time, delays caused by the customer, parking fees, tolls, congestion charges, long carries, use of stairs above a certain floor, dismantling or assembling items, or handling particularly heavy or awkward goods. We will inform you where possible if such charges are likely to be incurred.

5. Cancellations and Refunds

5.1 Customer cancellations

If you need to cancel your booking, you must notify us as soon as reasonably possible. Our standard cancellation policy is as follows, unless otherwise stated in writing.

Where cancellation is made more than 7 days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs.

Where cancellation is made between 7 days and 48 hours before the scheduled service, we may retain part or all of the deposit to cover lost booking time and preparation.

Where cancellation is made less than 48 hours before the scheduled service, or if you fail to be present or ready when we arrive, we may charge up to the full quoted price.

5.2 Our right to cancel or amend

We reserve the right to cancel or amend your booking in the event of circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, extreme weather, road closures, or safety concerns. In such cases we will aim to offer an alternative time or date. If no suitable alternative can be agreed, any deposit paid for the cancelled service will be refunded. We will not be liable for consequential losses arising from such cancellation or amendment.

6. Customer Responsibilities

6.1 Packing and preparation

Unless we have agreed to provide packing services, you are responsible for ensuring that all goods are adequately packed, protected and labelled before our arrival. Fragile or high value items should be clearly marked, and any special handling instructions must be communicated in advance.

6.2 Access and parking

You must ensure that adequate parking and safe access are available at all collection and delivery points. This includes arranging any necessary parking permits or authorisations and informing us of loading restrictions, narrow entrances, stairs, lifts, or long walking distances. If suitable access or parking is not available, we may charge for additional time, refuse individual items, or, in extreme cases, cancel the service.

6.3 Presence and supervision

You, or a responsible adult authorised by you, must be present at all times during loading and unloading to direct the placement of goods, confirm that nothing is left behind, and sign any relevant documentation. If no one is present, we will not be responsible for items omitted, misplaced or delivered to the wrong area.

6.4 Prohibited and restricted items

You must not request us to move goods that are illegal, dangerous, explosive, corrosive, perishable, flammable, or otherwise unsuitable for transportation, including but not limited to firearms, ammunition, firearms components, petrol, gas cylinders, chemicals, solvents, paints, asbestos, and illegal substances. If we discover such items, we may refuse to carry them and may report any illegal contents to the relevant authorities.

7. Our Responsibilities and Limitations of Liability

7.1 Reasonable care and skill

We will carry out the services with reasonable care and skill as expected of a professional removal and man and van operator. We will take reasonable steps to protect your property and goods during handling and transportation.

7.2 Excluded risks

We are not liable for loss or damage arising from the following causes.

Faulty or inadequate packing by you or any person other than our staff.

Inherent defects, weaknesses or pre-existing damage in goods, including wear and tear, faulty construction, or poor condition.

Electrical or mechanical failure of appliances or equipment unless there is clear evidence of external physical damage caused by our negligence.

Loss or damage to perishable items, cash, jewellery, watches, precious metals, stones, important documents, data, or items of exceptional value, unless we have expressly agreed in writing to handle them and you have declared their value in advance.

Damage to walls, floors, ceilings or fittings where access is extremely tight or where you have requested us to attempt to move items that reasonably appear too large or unsuitable for the space.

7.3 Limitation of liability

To the fullest extent permitted by law, our total liability for loss of or damage to goods or property arising from our services shall be limited to a reasonable amount having regard to the price paid for the service, the nature of the goods, and the extent of any proven damage. We will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of use, or loss of opportunity.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

7.4 Reporting loss or damage

You must inspect your goods and property as soon as reasonably practicable after completion of the service. Any apparent loss or damage must be reported to us in writing as soon as possible and in any event within 7 days of the service date. We may request photographs, evidence of value and proof of damage. Failure to report within this period may affect our ability to investigate and may limit or prevent any liability on our part.

8. Waste and Environmental Regulations

8.1 Waste carriage

Where we agree to remove waste, rubbish or unwanted items, we will do so in accordance with applicable UK waste management and environmental regulations. We will only transport waste that falls within the scope of our authorisation and which can be lawfully and safely disposed of.

8.2 Prohibited wastes

We do not collect or transport hazardous or specialist waste, including clinical waste, chemicals, asbestos, gas bottles or other regulated materials. You are responsible for arranging a suitable licensed contractor for such items.

8.3 Duty of care

You confirm that any waste we collect belongs to you and that you have the right to arrange its removal. We will take reasonable steps to ensure that waste is taken to appropriate authorised facilities. You agree not to request our services for fly-tipping or any unlawful disposal activity.

8.4 Additional charges for waste

Charges for waste clearance may be based on volume, weight, loading time, type of waste and disposal fees. If the nature or quantity of waste differs significantly from what was described at the time of booking, additional charges may apply, or we may refuse to collect all or part of the waste.

9. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive and complete the work within agreed timeframes, but times are estimates only and not guaranteed. We are not liable for delays or failure to perform services where this is due to events beyond our reasonable control, including traffic congestion, accidents, severe weather, roadworks, breakdowns, strikes, public events, or actions of third parties.

If such events significantly affect the service, we will discuss alternative arrangements where possible. Additional waiting time or rescheduling, where caused by factors outside our control, may result in extra charges.

10. Insurance

We maintain insurance cover appropriate for our operations. This may include public liability insurance and cover for goods in transit, subject to policy terms, conditions, exclusions and monetary limits. Details of our insurance can be made available on request. You are encouraged to consider additional insurance for high value or fragile items where necessary.

11. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so we can attempt to resolve it. We will aim to investigate complaints promptly and fairly and to reach a mutually acceptable solution where possible.

If a dispute cannot be resolved directly, either party may seek advice from a third party, mediator or the courts as appropriate. These Terms and Conditions do not affect any statutory rights you may have as a consumer.

12. Data Protection and Privacy

We will collect and use your personal information only as necessary to manage bookings, provide services, process payments and communicate with you. We will handle your data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share information with trusted partners solely where required to deliver the services or comply with legal obligations.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory consumer protections that may apply.

14. General Provisions

14.1 Variation

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes or additional terms agreed specifically with you must be confirmed in writing to be valid.

14.2 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

14.3 No waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

14.4 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.